Director of Sales Operations

Director of Inside Sales & Service Manager Job Responsibilities:
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing team members.
Skills and Qualifications:
Proven Sales Skills, Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

Job Duties:
Determines call center sales strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Develops and motivates highly effective sales staff by coaching, mentoring, and encouraging the company's sales process.
Is responsible for managing sales process, pipeline, and closing deals while maximizing profitability.
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Identify and develop training initiatives to increase sales and product knowledge.
Ability to work within operational guidelines while producing results.
Strong verbal and written communication.
Proven interpersonal and leadership skills.
Excellent decision making, problem solving and conflict resolution skills.
Must thrive in a fast paced environment.
Pro-Active: Taking the initiative and acting in advance rather than simply reacting to circumstances and events.
Ability to manage up: Anticipate the needs of your organization and your supervisor/manager, and act on them.
Time management: Defining deadlines and accomplishing goals efficiently within those timelines.
Team work: The ability to share information with team members and work cooperatively
Multi-functional: Open to learning and implementing old and new technology and programs
Open communication: The ability to always communicate with your peers and colleagues in an open and honest fashion
Proven to be flexible and adaptive
Demonstrated ability to work in a fast-paced environment
Demonstrated ability to foresee and mitigate risks

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